Man and a Van West Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van West Kensington provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company refers to Man and a Van West Kensington, the provider of removal and transport services.

Customer refers to the person, firm or organisation requesting or accepting services from the Company.

Services refers to any man and van, removal, transport, delivery, loading, unloading, packing, or related services provided by the Company.

Vehicle refers to any van or other vehicle used by the Company to provide the Services.

Goods refers to any items, property, or equipment transported or handled by the Company in the course of providing the Services.

2. Scope of Services

The Company provides man and van removal and transport services primarily within West Kensington and surrounding areas, and more widely across the United Kingdom by agreement. The specific Services to be provided will be set out in the booking confirmation and may include loading, transport, unloading and, if agreed in advance, assistance with packing and unpacking.

The Company reserves the right to refuse to transport certain Goods, including but not limited to hazardous materials, illegal items, perishable goods, cash, jewellery, high-value artwork, antiques, and fragile or delicate items not suitably packed by the Customer.

3. Booking Process

All bookings must be made directly with the Company through its accepted booking channels. A booking is only confirmed when the Company has accepted the request and issued a booking confirmation setting out the date, time, service description, and any applicable charges.

The Customer is responsible for providing accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking arrangements, the number and nature of items to be moved, and any special requirements. Quotations and booking confirmations are based on the information supplied by the Customer. If the information provided is incomplete, inaccurate, or changes on the day of the move, the Company reserves the right to amend the charges accordingly or, if necessary, decline to carry out some or all of the Services.

Any time or date for the start or completion of the Services is an estimate only and is not guaranteed. The Company will use reasonable efforts to adhere to the agreed schedule, but it is not liable for delays caused by traffic, weather, vehicle breakdown, access issues, or other circumstances beyond its reasonable control.

4. Quotations and Charges

Quotations are provided based on the Customer's description of the work required and are usually calculated by time, distance, volume, or a combination of these factors. Quotations are exclusive of congestion charges, tolls, parking fees, ferry charges, and other additional expenses unless specifically stated otherwise.

The Company reserves the right to adjust the price if:

The Customer's requirements change after the quotation is issued.

The move involves additional items, extra journeys, or services not originally specified.

There are unexpected access difficulties at either the collection or delivery address, such as long carrying distances, narrow stairways, absence of a lift, or restrictions on vehicle access or parking.

Work is required outside normal working hours where this was not agreed in advance.

Any additional costs reasonably incurred by the Company in providing the Services will be charged to the Customer.

5. Payments

Unless otherwise agreed in writing, payment terms are as follows:

For standard man and van services, payment is due on completion of the job on the same day, by an accepted payment method as notified by the Company.

For larger or long-distance moves, the Company may require a deposit or full payment in advance. This will be stated in the booking confirmation.

If the Customer fails to make payment when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate, and to withhold further services until payment is received in full. The Customer is responsible for all reasonable costs and expenses incurred by the Company in recovering any unpaid sums.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting the Company using the same booking channel, subject to the following terms:

If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Company's discretion, less any non-recoverable costs incurred.

If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit, and may charge a cancellation fee to cover lost time and costs.

If the Customer cancels on the day of the move or after the Vehicle has been dispatched, the Company may charge up to the full quoted amount.

Any request to change the date, time, or scope of the Services is subject to availability and acceptance by the Company. Where a change results in additional costs, these will be advised to the Customer and must be agreed before the Company proceeds.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are properly packed, secure, and ready for transport unless packing services have been expressly agreed and included in the booking.

Arranging suitable parking and access at both collection and delivery addresses. Any parking fines or penalties incurred as a direct result of inadequate arrangements or instructions from the Customer may be charged to the Customer.

Obtaining all necessary permissions, permits, and approvals for the Company to carry out the Services at the relevant properties.

Ensuring that all Goods to be moved are owned by the Customer or that the Customer has the full consent and authority of the owner to move them.

Supervising loading and unloading if required, and checking that no Goods are left behind or collected in error. The Company is not responsible for Goods mistakenly left at the property or for items collected in error where the Customer or their representative has failed to identify them correctly.

8. Company Responsibilities

The Company will provide the Services with reasonable care and skill, using suitable Vehicles and personnel. The Company will take reasonable steps to protect the Customer's property while it is being handled or transported, but liability is subject to the limitations set out in these Terms and Conditions.

The Company may use employees or subcontractors to provide all or part of the Services. The same Terms and Conditions apply whether the Services are performed directly by the Company or through subcontractors acting on its behalf.

9. Limitation of Liability

The Company's liability for loss of or damage to Goods is limited as follows:

The Company is not liable for loss or damage arising from fault or negligence of the Customer, inadequate or improper packing, inherent defects in the Goods, normal wear and tear, or circumstances beyond the Company's reasonable control.

The Company is not responsible for loss of or damage to items of high value including but not limited to jewellery, watches, money, precious metals, securities, important documents, electronic data, artwork, antiques, or items with sentimental value, unless these have been specifically declared, agreed in writing, and an additional charge for extended liability has been accepted by the Customer and paid in full.

The Company is not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

Where the Company is found legally liable for loss or damage to Goods, its liability will, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement, taking into account age, condition and wear and tear, and subject to any applicable monetary cap in force at the time of the booking.

Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Insurance

The Company maintains insurance appropriate for a removal and transport business. This may not replace the need for the Customer to arrange their own contents or moving insurance, particularly for high-value items. The Customer is strongly advised to check their existing insurance cover and to arrange additional cover if needed.

11. Delays and Force Majeure

The Company will not be liable for any delay in carrying out the Services, or failure to perform the Services, where such delay or failure is due to events or circumstances beyond its reasonable control. This may include, but is not limited to, extreme weather, traffic incidents, road closures, public transport disruption, strikes, industrial disputes, accidents, civil unrest, acts of terrorism, or mechanical breakdowns.

In such cases, the Company will take reasonable steps to notify the Customer and, where possible, to rearrange the Services. Any additional costs reasonably incurred may be chargeable to the Customer.

12. Parking, Access and Property Damage

The Customer is responsible for ensuring that the Vehicle can park lawfully and safely at both the collection and delivery addresses. If suitable parking is not available, the Company may need to park further away or may not be able to complete the Services as planned, and additional time or charges may apply.

The Company will take reasonable care to avoid damage to property when carrying out the Services. However, the Company is not liable for damage to premises where such damage arises from pre-existing defects, weak or unstable structures, tight or awkward access, or circumstances where the Customer has insisted that the Company proceeds against its advice.

13. Waste and Disposal Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove domestic refuse, hazardous waste, chemicals, rubble, or other controlled waste unless this has been expressly agreed in advance and is permitted by law.

The Customer must not present for removal any items classed as hazardous, prohibited, or unlawful. This includes, but is not limited to, gas cylinders, flammable liquids, explosives, toxic substances, and medical or biological waste.

Where the Company agrees to dispose of unwanted items, it will do so in compliance with relevant regulations. Additional charges may apply for disposal services, and these will be advised to the Customer in advance where possible.

14. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of the move or within a reasonable time thereafter. The Customer should provide full details of the issue, including any relevant evidence, so that the Company can investigate and respond.

The Company aims to resolve complaints promptly and fairly. Making a complaint does not affect the Customer's statutory rights.

15. Data Protection and Privacy

The Company will collect and process personal information about the Customer only as necessary to arrange and provide the Services, manage bookings, process payments, and handle any enquiries or complaints. The Company will take reasonable steps to keep this information secure and will not share it with third parties other than as required to provide the Services or comply with legal obligations.

16. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking. Any material changes will be made available on request.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be treated as deleted, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking with Man and a Van West Kensington or by using the Services, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.